Linda Ruffenach, Executive Vice President of Customer Care, was recently interviewed for the podcast Contact Center Insights, providing a wealth of information about how contact centers can be transformed into profit centers. Nancy Munro, founder and CEO of Verbal Transactions, led the interview, asking probing questions about how GlowTouch is able to transform customer satisfaction into customer loyalty, while also empowering businesses to improve their profits.
Throughout the interview, Linda speaks about the way companies can add value both to their customers and their bottom line by teaching front line customer care agents to offer customers the right products at the right time. She provides specific examples and metrics that GlowTouch has used over the years to make this contact center “dream scenario” a reality.
Ready to learn more about how you can implement these “customer care mixed with sales” strategies at your own organization? Listen to the podcast today.
GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized contact center, business processing, and technology outsourcing solutions to clients around the world. Our 2,300+ employees deliver operational excellence with high-touch engagement garnering recognition by independent bodies such as Everest Group, International Association of Outsourcing Professionals (IAOP), and a six-time honoree on the Inc. 5000. GlowTouch is headquartered in Louisville, KY, with onshore contact centers in Louisville, KY, and Miami, FL; a nearshore presence in Santo Domingo, Dominican Republic; and offshore locations in Mangalore, Bangalore, and Mysore India.
To learn more about GlowTouch, visit www.GlowTouch.com.