Turning Your Support Center into a Profit Center Podcast

Linda Ruffenach, Executive Vice President of Customer Care, was recently interviewed for the podcast Contact Center Insights, providing a wealth of information about how contact centers can be transformed into profit centers. Nancy Munro, founder and CEO of Verbal Transactions, led the interview, asking probing questions about how GlowTouch is able to transform customer satisfaction into customer loyalty, while also empowering businesses to improve their profits.

Throughout the interview, Linda speaks about the way companies can add value both to their customers and their bottom line by teaching front line customer care agents to offer customers the right products at the right time. She provides specific examples and metrics that GlowTouch has used over the years to make this contact center “dream scenario” a reality.

Ready to learn more about how you can implement these “customer care mixed with sales” strategies at your own organization? Listen to the podcast today.

Verbal Transactions: Contact Center Insights Podcast: Turning Your Support into a Profit Center with Linda Ruffenach

About GlowTouch

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. A certified Woman-Owned Business and six-time Inc. 5000 honoree, GlowTouch is headquartered in Louisville, KY, with additional locations in Mangalore and Bangalore, India.

Find us online at glowtouch.com. For more information, contact Vikki Karrer at 502-947-3005 or email us at info@glowtouch.com.