GlowTouch Enhances Senior Leadership with New Addition and Executive Promotion

BPO Veterans to Drive Next Stage of Growth with Strategic Business Initiatives

LOUISVILLE, Ky. (October 21, 2020) GlowTouch Technologies, an emerging leader in global contact center and technology outsourcing solutions, is pleased to announce recent changes to its key leadership positions.

Joining the GlowTouch team is Michelle Castillo, an accomplished business leader with more than 20 years of experience in contact center services as a senior vice president and COO.  She has assumed the position of Senior Vice President of Corporate Services.

“Michelle is a proven, and effective leader whose experience with building programs and centers in new geographies across the world will lend nicely in her role at GlowTouch. As a member of the Executive team, Michelle will help set overall growth and strategic goals for the business,” said Vidya Ravichandran, President and Founder of GlowTouch. “One area of immediate focus is to establish and manage the expansion of nearshore operations in Latin America. In addition to building a LATAM presence, she will also lead several functional areas including global Human Resources.”

Tina Hammons was recently promoted to Senior Vice President of Customer Experience.  Over the last two and a half years, Tina has become an integral part of the GlowTouch team. Her 25 years of business process outsourcing experience has contributed to the success and growth of GlowTouch’s contact center outsourcing practice through strategic planning and execution of business solutions for new and existing clients.

“I am thrilled with Tina’s promotion. She has done a wonderful job strengthening our current client relationships and fostering connections with our employees.  Her passion for the details and her commitment to delivering ‘best in class’ standards in all aspects of our business will continue to have a tremendous impact on our expansion. She is a great asset in her executive leadership role,” continued Vidya.  “Both Michelle and Tina embody the best of GlowTouch and will help us in our continued global success.”

About GlowTouch

As a tech-forward company, GlowTouch is dedicated to providing exceptional customer experiences by leveraging the right people, channels, locations, processes, and technologies. Our personalized omnichannel contact center, back-office processing, and technology outsourcing solutions are tailored to meet the unique needs of clients worldwide. As a certified WBENC Women’s Business Enterprise (WBE) and NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. Our commitment to operational excellence and high-touch engagement has earned us recognition from renowned organizations such as Everest Group, the International Association of Outsourcing Professionals (IAOP), and six-time inclusion on the Inc. 5000 list. Headquartered in Louisville, KY, we have a global presence with onshore contact centers in Louisville, Miami, FL, and San Antonio, TX, a nearshore center in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, Mysore, India, and Manila, Philippines. To learn more about how we can help you achieve your business goals, visit, or email Tammy Weinstein at

Related Posts

Enterprising Women Award

Vidya Receives LBF Enterprising Women Award

President and Founder Honored at Luncheon On Thursday, April 14, GlowTouch Founder and President, Vidya Ravichandran, was recognized as a 2022 Louisville Business First “Enterprising

We Use Cookies

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.