GlowTouch a 2021 Global Outsourcing 100 Company

Recognition by IAOP® an Honor for Louisville-Based Business

IAOP - The 2020 Global Outsourcing 100

LOUISVILLE, Ky. (February 19, 2021) – GlowTouch LLC, a Business Process Outsourcing (BPO) company headquartered in Louisville, KY, was recently recognized as one of The Global Outsourcing 100® companies by the International Association of Outsourcing Professionals®.

“Buyers understand there are hundreds of qualified service providers and advisors out there, but what they need to understand now is what makes each one exceptional,” said IAOP CEO, Debi Hamill. “The Global Outsourcing 100 has done just that, and we’re proud to recognize GlowTouch.” The distinguished top 100 list recognizes BPOs who achieve greatness in four areas: 1) customer references, 2) awards and certifications, 3) programs for innovation, and 4) programs for Corporate Social Responsibility (CSR).

“I’m so proud that GlowTouch has made its debut on the 2021 Global Outsourcing 100 list.  It’s an honor to be included among the world’s best BPO providers, said GlowTouch Vice President of Marketing and Analyst Relations, Tammy Weinstein. “This is a people-first industry, and being named to this list is a testament to how our agents and support teams work to earn our clients’ business every day. To be included on this list says that we are listening to the voice of the customer and creating lasting partnerships with our clients.”

IAOP® accepts applications every year for the GO100 program, which began in 2006, and the award is an honor for companies regardless of their GO100 list tenure.

“Getting recognized on the Global Outsourcing 100 gives us validation within our industry and is a distinction our entire company can be proud of,” Vidya Ravichandran, GlowTouch President, and Founder, added. “I am always proud and thankful of our team who work tirelessly, even though the pandemic, to ensure we provide exceptional service for our clients. Receiving this recognition affirms the outstanding work the GlowTouch family is doing!”

Since GlowTouch began its operations in 2002, it has grown from a small family business to a 2,100+ employee international company. Locations include Louisville, Kentucky, Mangalore, and Bangalore, India, with recent expansions in the Dominican Republic and Honduras.

About GlowTouch

As a tech-forward company, GlowTouch is dedicated to providing exceptional customer experiences by leveraging the right people, channels, locations, processes, and technologies. Our personalized omnichannel contact center, back-office processing, and technology outsourcing solutions are tailored to meet the unique needs of clients worldwide. As a certified WBENC Women’s Business Enterprise (WBE) and NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. Our commitment to operational excellence and high-touch engagement has earned us recognition from renowned organizations such as Everest Group, the International Association of Outsourcing Professionals (IAOP), and six-time inclusion on the Inc. 5000 list. Headquartered in Louisville, KY, we have a global presence with onshore contact centers in Louisville, Miami, FL, and San Antonio, TX, a nearshore center in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, Mysore, India, and Manila, Philippines. To learn more about how we can help you achieve your business goals, visit, or email Tammy Weinstein at

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