Training for Profitability
Go maximize your return on investment, you’ll need the right training processes. Once you’ve chosen the right candidate for the job, they need the knowledge to succeed as soon as possible. It’s critical for new team members to understand the benefits you provide and know how to clearly articulate those to your customers. A good way to achieve this is by having a new employee work closely with an experienced member of the team for their first few weeks. It may seem like an inefficient use of resources to devote so much time and effort to training, but doing so is the best way to manage for ongoing success and profitability.
When it comes to developing a solid training program, teams should consider not only new hires but also existing employees. To foster improvement, training shouldn’t end with the on-boarding process. Here are some of the strategies they outline for making the most of training:
- Virtual sales roleplaying. This ensures that you know how well your team communicates your messaging. Role-playing gives employees the opportunity to make mistakes in a low-stakes environment while allowing managers to see how their team members are doing.
- Gamification. Make sales a core and enjoyable part of support by adding a layer of game-like elements and ranking to non-game situations. Use positive reinforcement to encourage great sales strategies.
When your sales team thinks of training as an ongoing process that doesn’t end after their first few weeks of work, great things happen increased effectiveness, continuous learning and improvement, a positive environment with higher morale and greater sales just to name a few.
About GlowTouch Technical Support Services
At GlowTouch, our outsourced customer support services are much more than simply an affordable workforce. Partnerships with clients are our commitment to help grow their business, brand reputation, and bottom line. We achieve this by investing heavily in our employees, providing intensive and ongoing training to understand your culture, your customer and your products. The end result is a robust support team with decades of experience that can drive down costs, increase profitability and enhance your brand reputation. We support you 100 percent, every single day.