At GlowTouch, live chat support is our specialty. We’ve run efficient, large-scale, 24/7/365 operations since 2001. We know what it takes to hire, train and motivate chat agents. And we achieve high satisfaction — while delivering up to 200% ROI for our clients through sales support.
We proactively engage customers as they browse your site, boosting sales, sign-ups and appointments with your team.
We make it easy for your customers to quickly get up and running so they get the most value from your products and services.
From basic password recovery and product education to advanced troubleshooting, we’re experts in supporting product challenges.
Billing and Account Management
We’re skilled and experienced in resolving sensitive contacts involving customer bills, plans, refunds, credits and adjustments.
From turning cancellations into renewals to securing long-term contracts after great contacts, we help you keep more customers.
Cross-Selling and Upselling
Every chat is an opportunity. Once we resolve issues, we introduce your new offers to your customers, delivering you up to 200% ROI.
Live Chat Support Services — We Do It All
Chat Support Strategy
We model your perfect chat operation, helping you understand tradeoffs between staffing levels, efficiency targets, customer satisfaction and budget. We cover technologies, types of support and concurrency levels too.
Proactive Chat Support
When customers visit your FAQ, KnowledgeBase or product pages, they often need a hand. As they search for answers or browse your products, we proactively start chats, boosting conversions and customer satisfaction.
Pick Up Where Chat Bots Stop
Chat bots are developing rapidly and can be great for providing self-help resources and driving contacts to the right places. We sync with the logic behind the bots and map support to rapidly resolve issues when bots can’t.
Using smart CRM integrations and dedicated processes, we mesh chat with your other channels: phone, email, SMS and social. We can also integrate with all of your existing teams to expand capacity and availability.
We’re Compatible with Every Platform
We’ve worked with all the major chat platforms and CRM technologies and can seamlessly integrate with whichever platform you use. Don’t have a platform in place? Our seasoned support experts can recommend the right platforms for your needs, and we’ll get you up and running in no time.