Reach Your

Potential!

GlowTouch is launching
new careers in the
Dominican Republic
every day!

APPLY NOW!

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Our new contact center in Plaza Central will be home to hundreds of new jobs as we continue growing. That means we are hiring tech experts, customer service professionals, sales people, and more.
You’ll earn competitive pay and enjoy a comprehensive benefits package while working in a supportive atmosphere that makes coming to the office a pleasure.

Benefits

We don’t just create jobs; we offer career opportunities. This includes providing employee benefits
that add to the workplace experience.
Food and Transportation Allowance
Health
Insurance
Store
Discounts
On-site
Cafeteria

Who We Are

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness. Our agents become experts on your business, focusing on first contact issue resolution to build user loyalty and trust. This generates new sales that turn customer care into a revenue center.
Along with customer service expertise, we have a depth of technical experience and talent that ranges from engineers to software developers who can work in conjunction with in-house IT teams or an extension of your organization. Check out why GlowTouch has earned a reputation as The Uncommon BPOTM.
Glowtouch | 20th Anniversary

Uncommon

Opportunities

Our unique career path model aligns your professional interests with upcoming job opportunities, allowing us to promote from within.
Accounting Associate
Santo Domingo, Dominican Republic
Customer Service and Support Representative – $500 Incentive
Remote – DR, Dominican Republic
Client Relations Manager- DR
Santo Domingo, Dominican Republic
Contact Center Trainer – English – verbal and written
Santo Domingo, Dominican Republic
Customer Service Representative – DR
Santo Domingo, Dominican Republic

Uncommon

Values

Agents are empowered to deliver “wow” customer service experiences. Our people-centered philosophy is why our employee retention rate is more than 90%!

Integrity and Respect

We believe in practicing ethical standards of business and conducting ourselves with the utmost level of integrity and mutual respect.

Client Focus

We believe in listening to our clients and actively contributing ideas to deliver solutions that best meet their needs.

Dedication to Quality

We provide the highest level of service quality to our clients.

Continuous Improvement

We believe in doing our absolute best to continuously improve our business and people and will settle for nothing less.

Collaboration and Teamwork

We believe that the only way to succeed is by working together – as individuals, as teams, and as an extension of our clients.
Join the evolution
of outsourcing.

Uncommon Environment

A world-class company in a first-class location complete with a cafeteria to fuel the body and gaming and quiet areas to
restore the spirit, conveniently located and waiting for you.

Uncommon
Culture

We promote an internal environment of open communication, employee empowerment, and recognition of excellence.

Uncommon
Experiences

Our people-first philosophy creates career and promotion paths for employees, and success for our clients.

Uncommon
Responsibility

Our people-first philosophy also equates to success with a positive impact on the communities where we live, work, play, and serve.

Other Locations

Louisville, Kentucky
San Antonio, Texas
Dominican Republic
Metro Manila, Philippines
Mangalore, India
Mysore,
India

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry experience to deliver the experience your customers demand.

Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Certifications

GlowTouch logo
Contact Us | +1 502 410 1732 | info@glowotuch.com

Copyright © 2022 GlowTouch. All Rights Reserved.

Louisville, KY

Our new corporate headquarters in Louisville has 12,000 square feet to help accommodate our continuing growth. The space is divided between contact center work and technology outsourcing projects.

San Antonio, Texas

One of the nation’s fastest-growing metros, San Antonio is home to an experienced, bilingual agent pool and a growing BPO industry. In a city famous for “remember the Alamo,” our agents deliver memorable customer service.

Santo Domingo, Dominican Republic

Built to accommodate expansion, our contact center in Santo Domingo is home to a bilingual corps of associates who are skilled in tech support, sales, and general customer service. The Dominican Republic has a mature technology infrastructure and is Latin America’s fastest-growing economy, with the BPO sector among the catalysts.

Philippines

Our 28th floor perch over Pasig City district of Manila is ideal for watching the BPO industry’s expansion in the Philippines. Designed with room for expansion, this location is poised for growth and provides us with a tech-savvy, educated, and English-proficient workforce that is culturally aligned with the West.

Mangalore

With two locations and more than 100,000 square feet of production floor space, Mangalore is built to handle programs of all sizes. Agents have access to on-site 24/7 cafeterias and a medica clinic, while visiting clients can stay in hotel-style rooms on the grounds. Both buildings have room for further expansion and served by the technological infrastructure one would expect from a digital city.

Mysore

A 23,000 square foot center in the growing city of Mysore is our newest location in India. Rich in tradition, Mysore is a favored destination for tourists, drawn by the city’s ornate palaces and heritage structures. It is also a significant education hub with a bustling IT industry that make the city a major software exporter.

GT@Home

Service delivery has changed by necessity and RemoteAbilityTM is part of that change. The remote office or employee is becoming increasingly commonplace, and some studies show that working remotely can increase productivity and job satisfaction.

WBENC

As a woman-owned enterprise with employees in three distinct global regions, diversity is part of who we are, and it presents unique opportunities within our industry. As an NMSDC and WBENC-certified business, we are a potential partner for organizations who are pursuing diversity initiatives. As such, we have a similar procurement diversity strategy, which combined with impact sourcing, provides opportunities to often overlooked populations. Our NMSDC and WBENC certifications validates our standing in terms of eligibility; our track record validates the professional expertise that we provide.
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