At GlowTouch, we have both a U.S.-based office and an efficient, 1,600-person team located in Mangalore, India. And we put both to work for this important healthcare client.
GlowTouch partnered with them to implement an offshored, 24/7 QA team, all managed from our U.S. offices. We sent a highly skilled testing professional on-site to learn the ins and outs of their business, products and customers. Our testing expert immersed himself in our client’s business, built a deep knowledge base and worked with the client’s products on a daily basis, collaboratively building test plans with their in-house team. Using a proven, structured process, we translated his expertise to our India offices to quickly build a knowledgeable, India-based QA team of professionals experienced in navigating HIPAA requirements and terms. Because we’ve become deeply familiar with our client’s needs and can nimbly build new teams, we’ve quickly ramped up additional teams to handle multiple ad hoc projects. Now, they not only have QA professionals available 24/7 to ensure continuous uptime, they have rapidly available, additional QA help as needed — without the pain and high costs of constantly hiring and training new staff. Throughout the process, we’ve provided a U.S.-based point of contact to oversee all work, act as an easy go-between to the India team, streamline IT coordination and time zone management, and ensure requirements and requests are met seamlessly.