Their APS 1.2 package performed several new functions to satisfy their customers’ expectations. Additional functionalities included:
- Two different levels of mailbox provisioning
- Basic Email
- Premium Email
- The ability to upgrade or downgrade a mailbox from Basic to Premium
- The ability to enhance the storage of a specific mailbox
- Auto create an Administrator account during account provisioning
The team recognized that GlowTouch was the best fit to update the package and knew they could fully utilize GlowTouch’s extensive APS and Parallels knowledge base. The two teams actively met and GlowTouch was able to quickly identify and execute the solution to implement the required APS functionalities. GlowTouch collaborated frequently with the client to discuss the progress of the engagement and make adjustments as the project progressed.
Today, GlowTouch continues to consult with the client regarding APS and Parallels support on an as-needed basis for client implementations and troubleshooting.
As a follow up to the original APS enhancements, GlowTouch recently built new features into the APS 1.2 package. For example, we added a custom logging feature that logs all API requests and responses from the APS package to the client’s system. This benefit enables the client’s own team to troubleshoot complex problems and issues within the service provider’s environment.
In addition, GlowTouch built a custom error handling feature that ensures data integrity from the customer to the client’s system. This feature filters out false information and allows good data to be processed; cutting down on support costs by eliminating invalid email accounts.