The Lightbird AI platform is revolutionizing the role of contact center agents, marking a significant shift in customer service dynamics. By offering real-time, contextually relevant responses during customer interactions, this platform equips agents with the knowledge and agility needed to resolve queries more efficiently. Its advanced sentiment tracking capabilities allow agents to gauge and adapt to the emotional tone of conversations, fostering a more empathetic engagement with customers. Furthermore, the Lightbird AI platform’s call summarization feature ensures that key points and resolutions are succinctly captured, enhancing record-keeping and follow-up processes. Integration with existing systems of record is seamless, providing agents with easy access to comprehensive customer histories, thereby personalizing and enriching each interaction. This suite of features positions the Lightbird AI platform as a transformative tool in the contact center industry, shifting the focus from transactional support to delivering a nuanced, customer-centric service experience.
Lightbird AI overview
Our suite of AI tools
Custom-tuned model
Maximize your brand’s potential with a tailored and trained model aligned with your identity and goals.
Agent co-pilot
Enhance performance and streamline operations with Co-Pilot for easy deployment of agents.
Auto -pilot
Streamline your interactions with our autopilot functionality, eliminating traditional phone, chat, and IVR systems.
AI-enabled agent training
Empower your team with AI-enabled onboarding and training, elevating agent proficiency effortlessly.
Continuous feedback
Drive growth through an ongoing feedback loop that reinforces training, providing ongoing improvement for your team’s success.
Our platform is evolving the CX landscape
Modular pacing allows you control
PILOT
Chatbot
2 months
PHASE 2
AVA real-time assist
Chatbot
4 months
PHASE 2
Manager assist
AVA real-time assist
Chatbot
6 months
PHASE 3
IVR & VOIP replacement
Manager assist
AVA real-time assist
Chatbot
8 months
FINAL PHASE
Synthetic TTS & full-service AI
Call monitoring and coaching
IVR & VOIP replacement
AVA real-time assist
Chatbot
10-12 months
An effortless & easy to use platform
Geared to enhance your brand and optimize your CX
- Personalized customer experience
- Sentiment analysis
- Continuous feedback loop
- Auto closeouts & seamless ticket transfer
- Automate transactional tasks
- Advanced self-service capabilities
- Personalized customer experience
Agent experience
Actionable analytics & machine learning supported supervision
Measurable successes
~40%
Reduction in call volume
Self Service and AI resolution
~25%
Reduction in average handle time
Quality responses immediately
available to agents
~35%
Service quality improvement
Errors reduced and responses based
on past successful interactions
~10%
CSAT improvement
Exceeding customer expectations
for quality and efficiency
~50%
Reduction in agent training time
Efficient onboarding and quality of training positively impacts
all of these metrics
