Whitepaper by Paul Kuamoo

So You’ve Decided to Outsource Chat. Now What?

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In today’s connected, “always-on” world, digital customer support channels like chat are critical to business success.

Like other support channels, outsourcing chat can provide many benefits—for instance, controlling costs, improving customer satisfaction, and scaling your business—if done correctly.

In this guide, we walk you through the process of preparing to outsource chat, identifying, screening and contacting outsourcing partner candidates, selecting the right partner, agreeing to terms, and preparing to transition the partner into your support organization.

Let’s find you a new chat partner!