Tanya Bussey has been in customer service since she was 18 and can’t imagine doing anything else. “I’ve always loved customer service! I really like interacting with the customer.”
Since July 2020, Tanya has been one of our Louisville Contact Center Customer Service Representatives. She assists GlowTouch clients’ customers by finding solutions to questions or problems they need help with. Having worked in similar roles at other companies, what does Tanya like most about GlowTouch? “Oh, I love the people here! I love everything about it!”
Where does Tanya call home? She is from Louisville and much of her family lives here, including her brother and sister, and her children, daughters Tynesha and Tiandra, and son, Tayshon. When asked what keeps her motivated, she answered without hesitation, “My kids are my biggest motivation! They keep me going!”
Last year was one that challenged us all. Tanya shared about the challenges she’s had to overcome, and the recent Louisville protests surrounding the Breonna Taylor case were fresh on her mind and heart. “It’s been difficult to have a positive mindset, especially during last year. But you have to focus on the positive. YOU make your day.”
When Tanya’s children asked her opinion about their involvement in the protests, she told them, “This is history. I want you all to participate! But you can’t be mad at everybody because of what one person has decided. Everybody is different. You’ve got to think about something positive.”
Tanya Bussey remains positive about her future and encourages others to “push for your goals” regardless of what obstacles are in your way. She is a living example of how hard work, determination, and a positive attitude can make a difference in your own life and in the life of others.
And Tanya continues to make a difference with every call she takes, with every person she encounters at GlowTouch. Our CSR’s are the backbone of our company, and without them—without Tanya’s exceptional customer care, our motto of “Putting People First” would be an empty slogan.
Thank you, Tanya! We truly appreciate you and your dedication to helping others. You are a shining example at GlowTouch!
Here’s more of Tanya Bussey’s story. We hope you’ll be inspired by it like we are!
How long have you been with GlowTouch and what led you here? I’ve been with GlowTouch since July 27, 2020. I heard GlowTouch was a great place to work from some former co-workers.
What’s been a great challenge or obstacle for you to overcome in your life? I was in an abusive relationship for about 5 years. I moved out-of-state for a time, worked, then returned back home. My children were still young. We stayed in a shelter and lived in several hotels. It was a hard time, but I made it! You just got to keep working at making life better. You have to be the one that makes things better for yourself.
Who has been your mentor or the biggest inspiration in your life? My best friend, Angela Wilkerson—She’s my mentor and biggest inspiration. She has six kids, and her husband recently passed away. She’s the strongest woman I’ve ever known! She’s always thinking of others. If I’m having a ‘day,’ I know I can always call her.
What do you like to do in your spare time? I love to read—Urban Fiction, mostly. Carl Webber and Lady Lissa are a few of my favorite writers.
Something interesting about Tanya: She absolutely LOVES Jeopardy! She’s watched the game show for years and had always wanted to be on with Alex Trebek. She’s very sad about Alex being gone, but still watches the show.
What “three words” or phrase depicts who you are? Just keep pushing!
What message or inspiring words would you like to share with other women? If you can’t change the people around you, then change (who are) the people around you…and always protect your peace!