UN Global Compact - GlowTouch LLC

UN Global Compact &

Sustainable Development
Goals (SDGs)

We are a signatory to the internationally
recognized United Nations Global Compact.

We are a signatory to the
internationally recognized

United Nations Global
Compact.

The most important SDGs for us, as a first step, are highlighted below, along with the challenges and opportunities that we have with sustainable development in the context of the SDGs.

Sustainable

Development
Goals

Poverty is addressed in two ways – hiring through impact sourcing and training to better prepare people in disadvantaged communities for meaningful careers. For the past several years, about 12% of our workforce in India has come from economically challenged areas. In Louisville, we have partnered with multiple economic development agencies to offer technical skills training at no cost to participants. As our onshore contact center grows, we expect to use the impact method in the States.

Education: our company foundation sponsors a tech and entrepreneurship initiative for school-age girls in the Louisville area. We have also developed a platform for organizing and managing scholastic events such as science fairs, spelling bees, and other competitions. In India, we built a school where 800 students are enrolled.

We are a female-owned company, and there are women in all position categories from agent to manager to Senior VP. We also actively seek out female- and minority-owned companies when contracting opportunities arise.

As a global enterprise, we have several partnerships, and that BPO and Technology Outsourcing companies embody this goal’s spirit. As our industry has evolved, new regions have emerged as hotbeds of outsourcing. We are on the verge of opening a contact center in the Dominican Republic, which will provide a nearshore presence to add to our onshore and offshore locations.

Countries that have made inroads in the BPO space are keenly aware of the value of lowering or eliminating trade barriers, having a hospitable business climate, and offering a stable, ready workforce. We have been in this industry since 2002, so those things are second nature. Today, we are in growth mode, having enlarged our US presence and preparing to enter Latin America while maintaining steady growth in our Indian locations.

Fair Operating Practices

The GlowTouch approach is to treat others in the manner we expect to be afforded to us. That means ethical behavior in conducting business, whether that the issue is compliance internally or transparency externally. We abide by the appropriate regulations that govern parts of our industry and subscribe to business practices that promote fairness in interacting with our partners.

The company’s culture is based on ‘Putting People First,” and that includes people in the organization and the clients, partners, vendors, and end-users outside of it. Customer care is a people-driven enterprise that carries certain expectations. Social responsibility flows from doing the right things not because someone is watching, but because they are the right things to do.

Impressions and reputations are built on actions, not words. That we are closing in on two decades of operations speaks to how clients perceive our actions, especially those clients who have been with us for several years.

NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.