Web Self-Service

It seems counter intuitive to offer customer support in a DIY model. But some customers like finding their own solutions, which also benefits service as a whole.

While studies show that customers prefer communicating with live agents, there are times when that is not necessary. A thorough knowledge base provides:

24-hour immediate access to information

A living library that can be expanded as needed

Beneficial to customers, prospects, and agents alike

For handling routine matters, self-service saves times for both customers and agents. A great self-help portal is defined by two things: high-quality information that is easy to access.

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