Discover Helpful Insights in the GlowTouch Blog

Grab a cup of coffee and browse through the perceptive observations and advice from our in-house experts and guest bloggers.

Blogs

Customer Service Strategies

Top Customer Service Strategies to Increase Sales and Revenue

Culture Champions

Building a Culture of Employee Engagement

Employee experience impacts customer experience

How Employee Experience Impacts Customer Experience in Customer Service

How to Handle Difficult or Angry Customers

How to Handle Difficult or Angry Customers

The Importance of Content Moderation

The Importance of Content Moderation and How It Protects Brand Integrity and Promotes Engagement

How To Improve Customer Retention

How to Improve Customer Retention

Customer Churn

What Is Customer Churn Management and How to Stop It

Onboarding Best Practices

Best Practices for Onboarding Chat Agents

Top Challenges Delivering Customer Service

Top Challenges in Providing High-Quality Customer Service

ROI of Outsourcing Customer Service

The ROI of Outsourced Customer Service

Recruiting and Hiring Strategies to Optimize Outsourcing Results

SaaS industry outlook

The SaaS Industry Outlook

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