The cloud helps businesses lower their total costs, allowing them to move from a fixed cost structure to a variable cost structure.
Hiring IT talent is competitive. What’s the benefits of outsourcing? Read about fast access to more talent as a lower cost. See tips on outsourcing.
Tips to Build a Productive, Reliable, High-Quality Global Team
Get your free whitepaper and learn how to build a productive, reliable, high-quality global team.
Turning Support Into a Profit Center: How to Cross-Sell, Upsell and Turn a Profit
Imagine your support team not only delights your customers but also drives up to 200% profits for your company. Get this actionable guide to learn how you can make this reality.
Integrating and Managing an Outsourced Customer Support Team
Want to control costs, boost satisfaction, scale support or reach other goals? Outsourcing can help. This game plan shows you how to do it right — step by step.
25 Ways to Save on Customer Support Costs
GlowTouch has mastered strategies to cut clients’ support costs — often by 70%! We’ve boiled down our tried and true strategies for cutting costs into this actionable infographic.
The Ultimate Guide to Customer Support Metrics
Learn about the metrics you need to make key decisions, streamline costs, and improve customer service.
15 Customer Experience Facts and Stats Infographic
This Facts and Stats Infographic outlines just how important it is to focus and deliver a seamless customer experience.
Live Chat Support Services Guide
Find out how to set up successful live chat support for your business – how live chat works, the best chat software, how to set up operations, and the right metrics to measure.
Customers Love Live Chat
Discover why you need to offer customer service via chat by taking a look at this infographic. Find out why so many companies are incorporating chat into their customer experience plan.
There isn’t always a clear path in terms of what percent of your business should be insourced vs outsourced, or even where the best location is for outsourcing. That’s where a knowledgable rightsourcing partner comes in.
Make Your Customers Cheer
While customers know you’re busy during the holidays, they simply don’t care. Your customers have needs to be filled, and they expect you to handle their customer service requests.