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Best Practices for Onboarding Chat Agents

In this post, we’ll dig into the best practices for onboarding chat agents. We will explore the particulars of staffing a team of chat specialists

Protected: CCW Excellence Awards BPO of the Year

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CCW Excellence Awards Disruptor Technology of the Year

We’re fusing deep CX expertise together with purpose-built AI CCW Excellence Awards Disruptor Technology of the Year The Unify AI platform is revolutionizing the role

Top Challenges Delivering Customer Service

Top Challenges in Providing High-Quality Customer Service

If your customers were asked, how would they honestly assess your brand? That’s the question Forrester posed to nearly 100,000 consumers in a survey spanning

Protected: Stevie Award Best Use of Technology in Customer Service 83

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The ROI of Outsourced Customer Service

If it cannot be measured, then it cannot be improved. When analytics are applied to customer service, the first decision is to define the “it”

GT Foundation Opens Mega Kitchen

A vision that began in 2017 is now a reality. A new mega kitchen that can feed up to 50,000 underprivileged children every day has

GlowTouch Wins Exporting Award for the 12th Time

(Louisville, KY) – GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, was named as the “Best Performer in IT

Creating a Partnership

Creating a Partnership Building an Enduring Connection Let’s Talk Relationship: 2022 Service Provided: Enterprise-Level Customer Care & Back-Office Solutions Channel: Voice for Customer Care Industry:

Recruiting and Hiring Strategies to Optimize Outsourcing Results

No matter what your outsourcing project entails, the tasks and responsibilities involved will be carried out by people. The staff will likely be aided by

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