Did you know that more than two-thirds (68%) of large consumer products companies are currently outsourcing some portion of their workforce? Yet there isn’t always a clear path in terms of what percent of your business should be insourced vs outsourced, or even where the best location is for outsourcing. That’s where a knowledgable rightsourcing partner comes in.
Rightsourcing is all about selecting the best way to procure a service and deciding whether a company is best served by performing a business requirement in-house (insourcing) or contracting it out to a third-part service provider (outsourcing). Rightsourcing literally means “choosing the correct source.”
GlowTouch provides rightsourcing services for companies ready to expand their customer care programs, empowering them to effectively scale at the speed they need. This is key because the main driver of growth for businesses is customer experience, growing in importance from 71% in 2015 to 88% in 2017 – and it’s not yet done growing.